Privacy Policy

Last updated: April 2026

1. Introduction

This Privacy Policy describes how we collect, use, and protect your personal information when you use our ticket booking service for Mahanakhon SkyWalk. We are committed to protecting your privacy and ensuring the security of your personal data in accordance with applicable data protection laws, including the Thailand Personal Data Protection Act (PDPA).

2. Information We Collect

When you make a booking through our platform, we collect the following information:

Full name (first name and last name)
Email address
Phone number
Visit date and number of guests
Payment information (processed securely by our payment provider)
Browser language preference

3. How We Use Your Information

We use your personal information for the following purposes:

Processing and confirming your ticket booking
Sending your e-ticket via email
Communicating important updates about your visit
Improving our booking service and user experience
Complying with legal obligations

4. Payment Security

All payment transactions are processed through our secure payment gateway partner using 256-bit SSL encryption. We do not store your credit card details on our servers. Payment processing is handled by PayGlobal, which complies with PCI DSS standards.

5. Data Sharing

We do not sell your personal information to third parties. We may share your information with:

King Power Mahanakhon SkyWalk (for ticket validation and entry)
Our payment processing partner (for transaction processing)
Analytics providers (anonymised data only)

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, typically for a period of 12 months after your visit date, unless a longer retention period is required by law.

7. Your Rights

Under the PDPA, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Withdraw consent for data processing
Request data portability

8. Cookies

We use essential cookies and local storage to maintain your language preference and session information. We may also use analytics cookies to understand how visitors interact with our website.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us through the King Power Mahanakhon SkyWalk official channels.